Some FAQs!

Apologies for the technical difficulties… There is was a major back-end issue with our website (and therefore emails too) right now, which we hope to have fixed very soon. In the meantime, to try to save you some trouble, here are some FAQs to help:

  1. How do I contact you right nowIf it’s really urgent, please call our National Office. The phone number is 613-241-1615 or 1-888-790-7393. For less urgent inquiries, send us an email at Our mailing address is 412-1 Nicholas St. Ottawa, ON K1N7B7
  2. How do I become a member? It’s simple! Visit this website. It’s $25 a year and you get to vote in ExComm elections, get special updates, and discounts – most impressively up to 40% off Via Rail travel!
  3. What’s the deal with the Via deal? Here’s the fine print:Valid for a 40% discount on the adult regular fare in Economy class, and 10% discount in sleeper classes, for travel anywhere on VIA network.In Economy class:  travel must be booked in “Economy – supersaver fare” and tickets must be purchased at least three (3) days prior to departure. Seats are limited. Exchanges are permitted without service charge and may be done at any time for travel on the same date as originally booked, but must be rebooked in “Economy – supersaver fare”. If the passenger wishes to change their travel date, the change must be made at least three (3) days prior to the new travel date and must also be rebooked in “Economy supersaver fare”.In sleeper classes:  valid in any sleeper class of travel provided bookings are made and tickets are issued at least three (3) days prior to departure.  Tickets must be booked at regular fare of the chosen class. Same day exchanges are permitted, however, a change of date requires a three-day (3) advance purchase. Exchanges are done without service charge.

    In all classes, tickets are non-refundable and non-transferable. However, they may be exchanged for equal or greater value (by paying the difference in fare). Personal identification with photo, and letter from Sierra Youth Coalition confirming name of passenger must be presented to a VIA ticket agent to obtain discounted tickets. Tickets may be booked online, but need to be issued at a ticket counter, as a VIA agent must verify identification. Tickets are non-commissionable to travel agents and cannot be issued by tour operators.

  4. How do I access the Via deal? You have to book over the phone by calling 1-888-Via-Rail (842-7245) and use the discount code 11261. Don’t forget your membership card (or temporary email) and photo id when you travel!
  5. That Via thing sounds great, but what is it that SYC does? The Sierra Youth Coalition is the youth branch of Sierra Club Canada (who’s website is thankfully up and running). We’re a by youth, for youth organization dedicated to sustainability. Our main programs are Sustainable Campuses (including the Campus Food Systems Project), Sustainable High Schools, and Youth Action Gatherings. We also work on campaigns, like Back the Tap, and the Residence Challenge. Our focus is on working with youth to empower them to change the institutions in their lives by making them become more sustainable. We do this through training, generating multi-stakeholder engagement, offering educational workshops, and by facilitating dialogues and networking opportunities that allow for the sharing of best practices and exciting new ideas.
  6.  I want to apply for a job with you. How do I do that? Right now we only have two positions open, both just until the end of the summer. You have to have been a full-time student in the 2011-12 school year and be returning full-time this fall. The positions are as Youth Action Gathering Coordinators in Winnipeg and Halifax. Please send us (via your resume, cover letter, 3 references, and an answer to the question “What does youth engagement mean to you?” Less than one page for the answer please!
  7. What’s this Sweet 16 thing I’ve been hearing about? November 2012 marks our 16th anniversary (we were founded November 1996 by the incredible Amelia Clarke), and we’re planning to celebrate! If you’re interested in event planning and would like to volunteer to support our efforts, send an email now to or to once the site is up and running again.
  8. Could you maybe use some help with technical stuff? My goodness, yes we could! If you know any web developers interested in donating some time to a great cause, please send them our way! We’ll be very grateful! Though we hope nothing like this will ever happen again!
Leave a comment

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: